Order Cancellation
Please be aware that once an order is placed, it cannot be canceled as it begins processing immediately. However, once your order arrives, you may reach out to our support team to start the return process. After we receive your returned order, we will process a refund.

Lost/Missing Packages
WELLPREP™ is not liable if an incorrect address is provided during the checkout process. Please ensure your billing and shipping address is correct before processing your order. If we have made an error, we will take full responsibility and resend the original order at no charge.

Customs
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent to the possibility that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.

Shipping Time

• Processing Time: 1-3 business days
• Shipping Time: 6-10 business days.
• Express Shipping: 5-8 business days.

*Max delivery time – 20 business days. These estimates do not include any customs clearance delays.

Tracking Information
You will receive an email with a tracking number once your order is shipped. However, sometimes tracking is not available for orders with free shipping.

Thank you for shopping with WELLPREP™. If you have any questions or need further assistance, please do not hesitate to contact our support team.